You have 30 days to return or exchange your sunglasses! All returns are free, no restocking fees or hidden costs. We will email you a pre-paid shipping label. It’s all done through the application above. First you will let us know why you are exchanging or returning. Then check your email and get your return label to shoot it back to us. Once that is generated, you’ll receive a store credit to purchase another pair. Just returning? Hold onto that credit to get your full refund once we receive your package.
We warranty all manufacturer’s defects for the life of the product. This includes frame coating defects, drill mount defects or cracking. Scratches on lenses are not considered a manufacturer defect. Frame manufacturer defects include loss of frame enhancement, chipped paint and malfunctioning hinge or mount.
Loss or breakage protection guarantee
For all purchases made on EpochEyewear.com you receive a loss or breakage protection guarantee. If you loose or break your sunglasses within 12 months of the purchase, you can fill out the Refund Application above to receive a 50% off code good for the purchase of one item on our website. We want you to love your sunglasses and accidents happen! So we want to make sure you get to enjoy your sunglasses, for as long as possible! This offer is good twice in the 12 month period. If for some reason your sunglasses break or are lost more than 2 times in 12 months, we ask that you purchase the 4th pair so that we can continue offering this great protection guarantee.
Please see your invoice or contact your sales rep for assistance with returns or warranty issues. We've got your back!